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Test 4 · Soft words for hard things: failure and mistakes

A bank says: "Due to human error, some customers were charged twice." What happened?

Mova's choice: option 1 · The right answer: option 1 · right ✓ · Who acts: bank · What happens: say, charge, happen · To what, where: customers · Speech: someone speaks here

This is test 4 of lesson 33 «Soft words for hard things: failure and mistakes» of the euphemisms course of Mova's primary school. The page gives the question's syntax tree — a dependency tree in the style of Universal Dependencies — and its pragmatics clause by clause, then the 4 options as the student saw them, each with its tree and pragmatics. Every text is parsed by Mova itself. How the student answered it, with the score of every option and why: the test at school.

The question

Sentence 1: A bank says: "Due to human error, some customers were charged twice."

The words, one row each (CoNLL-U)

#	word	lemma	UPOS	features	head	relation
1	A	a	DET	Definite=Ind PronType=Art	2 bank	det
2	bank	bank	NOUN	Number=Sing	3 says	nsubj
3	says	say	VERB	Mood=Ind Number=Sing Person=3 Tense=Pres VerbForm=Fin	root	root
4	:	:	PUNCT	_	14 charged	punct
5	"	"	PUNCT	_	14 charged	punct
6	Due	due	ADJ	Degree=Pos ExtPos=ADP	9 error	case
7	to	to	ADP	_	6 Due	fixed
8	human	human	ADJ	Degree=Pos	9 error	amod
9	error	error	NOUN	Number=Sing	14 charged	obl
10	,	,	PUNCT	_	9 error	punct
11	some	some	DET	PronType=Ind	12 customers	det
12	customers	customer	NOUN	Number=Plur	14 charged	nsubj:pass
13	were	be	AUX	Mood=Ind Number=Plur Person=3 Tense=Past VerbForm=Fin	14 charged	aux:pass
14	charged	charge	VERB	Tense=Past VerbForm=Part Voice=Pass	3 says	ccomp
15	twice	twice	ADV	NumForm=Word NumType=Mult	14 charged	advmod
16	.	.	PUNCT	_	14 charged	punct
17	"	"	PUNCT	_	14 charged	punct

#	verb	tense, mood	who	what, whom	to whom	where	when	other	roles by
1	say speech: assert	present	a bank						vn say-37.7-1-1 «NP V that S»: agent=Agent clause=Topic
2	charge in a quote	past · passive		some customers				due human error; twice property	vn run-51.3.2 «PP.location V NP»: subject=Theme

One row per clause the reader finds. «not said here»: a role filled from the clause above. «roles by»: a VerbNet class and frame when one fits the verb, else the reader's rules on the tree.

Sentence 2: What happened?

The words, one row each (CoNLL-U)

#	word	lemma	UPOS	features	head	relation
1	What	what	PRON	PronType=Int	2 happened	nsubj
2	happened	happen	VERB	Mood=Ind Number=Sing Person=3 Tense=Past VerbForm=Fin	root	root
3	?	?	PUNCT	_	2 happened	punct

#	verb	tense, mood	who	what, whom	to whom	where	when	other	roles by
1	happen	past							vn occur-48.3-1 «NP V»: agent=Theme

The options

Option 1 · ← Mova's choice · ✓ the right answer

A worker made a mistake

The words, one row each (CoNLL-U)

#	word	lemma	UPOS	features	head	relation
1	A	a	DET	Definite=Ind PronType=Art	2 worker	det
2	worker	worker	NOUN	Number=Sing	3 made	nsubj
3	made	make	VERB	Mood=Ind Number=Sing Person=3 Tense=Past VerbForm=Fin	root	root
4	a	a	DET	Definite=Ind PronType=Art	5 mistake	det
5	mistake	mistake	NOUN	Number=Sing	3 made	obj

#	verb	tense, mood	who	what, whom	to whom	where	when	other	roles by
1	make	past	a worker	a mistake					vn build-26.1-1 «NP.asset V NP»: agent=Asset mistake=Product

Option 2

Customers made a mistake

The words, one row each (CoNLL-U)

#	word	lemma	UPOS	features	head	relation
1	Customers	customer	NOUN	Number=Plur	2 made	nsubj
2	made	make	VERB	Mood=Ind Number=Plur Person=3 Tense=Past VerbForm=Fin	root	root
3	a	a	DET	Definite=Ind PronType=Art	4 mistake	det
4	mistake	mistake	NOUN	Number=Sing	2 made	obj

#	verb	tense, mood	who	what, whom	to whom	where	when	other	roles by
1	make	past	Customers	a mistake					vn build-26.1-1 «NP.asset V NP»: agent=Asset mistake=Product

Option 3

A machine broke on purpose

The words, one row each (CoNLL-U)

#	word	lemma	UPOS	features	head	relation
1	A	a	DET	Definite=Ind PronType=Art	2 machine	det
2	machine	machine	NOUN	Number=Sing	3 broke	nsubj
3	broke	break	VERB	Mood=Ind Number=Sing Person=3 Tense=Past VerbForm=Fin	root	root
4	on	on	ADP	_	5 purpose	case
5	purpose	purpose	NOUN	Number=Sing	3 broke	obl

#	verb	tense, mood	who	what, whom	to whom	where	when	other	roles by
1	break	past	a machine			purpose			vn appear-48.1.1 «NP V PP.location»: agent=Theme on purpose=Location

Option 4

Nothing went wrong at all

The words, one row each (CoNLL-U)

#	word	lemma	UPOS	features	head	relation
1	Nothing	nothing	PRON	Number=Sing PronType=Neg	2 went	nsubj
2	went	go	VERB	Mood=Ind Number=Plur Person=3 Tense=Past VerbForm=Fin	root	root
3	wrong	wrong	ADJ	Degree=Pos	2 went	xcomp
4	at	at	ADP	_	5 all	case
5	all	all	DET	PronType=Tot	2 went	obl

#	verb	tense, mood	who	what, whom	to whom	where	when	other	roles by
1	go	past	Nothing			all		wrong property	vn occur-48.3-2 «NP V PP»: agent=Theme at all=Location

Text: the tests of Mova's primary school, written for Mova (world/data/school/), as the course runner gave them to the student. Trees: Mova's own parse — the en model on the CPU, when the site is built — not checked by a teacher; they may be wrong. Frames: Mova's frames reader (prag), each text read on its own. Elamur Cosmic License.

This page in Markdown → https://md.mova.elamur.ai/free/en/corpora/questions/euphemisms/33-failure-and-mistakes/t4/